Support Requests

When viewers submit a support request through the contact form on your platform, it appears in Admin → Requests. This is your inbox for viewer-reported issues, questions, and feedback.

The request list

Requests are split into two tabs:

• Pending — open requests that have not yet been acted on
• Completed — requests you have marked as resolved

Each entry in the list shows the submitter's name, request type, email address, and submission date.

Viewing a request

Click any request to open its detail view. You will see:

• Type — the category the viewer selected when submitting (e.g. billing, technical, general)
• Name and Email — the submitter's contact details. The email is a mailto link for quick replies.
• Account — if the viewer was logged in when they submitted, a link to their account in the admin panel
• Submitted — date and time of submission
• Description — the full message from the viewer

Marking a request as completed

Once you have handled a request, click the check circle icon at the top of the detail view and confirm. The request moves to the Completed tab. Completed requests cannot be re-opened.

TIP

Replying to the viewer happens outside the platform — use the email address shown in the request detail to follow up directly.